Help & Support Centre

Our UK-based support team is here to help with everything XamPro — from initial setup to day-to-day questions. Submit a ticket, track an existing request, or browse our knowledgebase.

XamPro Support Team
UK-based  ·  Mon–Fri, 8am–5pm
Freephone
0800 043 6404
Service Status
status.xampro.co.uk

How Can We Help You Today?

Choose the support channel that works best for you.

Submit a Support Ticket

Describe your issue, attach screenshots, and track progress through to resolution. Our team typically responds within one working day.

Submit a Ticket →

Track Existing Ticket

Already raised a ticket? Enter your reference and email address to check progress, view responses, and reply directly through the portal.

Track My Ticket →

Browse Knowledgebase

Find step-by-step guides, how-to videos, and troubleshooting articles for exams officers and IT teams. Login required.

Access Knowledgebase →

How Our Support Works

1. Submit Your Ticket

Describe your issue through our support portal. Attach screenshots if helpful — the more detail you share, the faster we can assist.

2. We Get to Work

A member of our UK-based team reviews your request and responds, typically within one working day.

3. Issue Resolved

We'll work with you until your issue is fully sorted. Track progress and reply at any time — right through the portal.

Call Us

0800 043 6404
Monday – Friday, 8am – 5pm

Email Support

[email protected]
We reply within one working day

Service Status

Real-time platform availability
status.xampro.co.uk

Our Promise to You

At XamPro, we believe in a partnership for life. Our commitment extends beyond the software — we provide continuous support and regular updates throughout your subscription to ensure XamPro grows with your school's needs. Your success is our success.

Get in Touch